SHIPPING POLICY

Welcome to INVERTEC!

INVERTEC is owned and operated by Invertec Canada.

Thank you for shopping at INVERTEC, this shipping policy applies to all products offered and published by INVERTEC on the website:

(Hereinafter referred to as “INVERTEC”).

INVERTEC is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimise delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

1. INVERTEC SHIPPING

INVERTEC orders are shipped and delivered on business days (Monday – Friday – 8 AM – 5 PM). For security reasons, INVERTEC will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

2. SHIPPING COSTS

INVERTEC offers two shipping options:

  • Standard delivery
  • Express delivery

Shipping costs will depend on the item dimensions and the delivery location of the order and will be calculated and displayed to the customer at checkout.

3. ORDER PROCESSING TIMES

Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different.

4. SHIPPING TIMES

  • Shipping times will depend on the place of delivery of the order and will be calculated and shown to the customer at checkout.

Shipping times shown in this policy and on the website are approximate and may depend on the place of delivery of the order.

5. ORDER TRACKING

Once the order has been shipped, you will receive an email including the tracking number of your order. The tracking number will be delivered to the buyer within 3 to 5 business days from the time of purchase. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the respective shipping company according to the tracking number provided or contact us through our contact information for further assistance and information.

6. CUSTOMS TAXES

Please note that for international orders (orders outside Canada), customs duties may apply depending on the customs laws of each country. The customer is responsible for payment of any customs duties that may be imposed on your package upon entry into the destination country. Please check the customs situation in your country regarding the importation of goods and the collection of customs duties before placing an order, as INVERTEC cannot provide you with this information. INVERTEC is not responsible for the payment of any customs duties that may apply to your international orders, nor is INVERTEC responsible for packages returned or undelivered due to non-payment of such duties. Payment of any duties that may apply to your package is the sole and exclusive responsibility of the customer.

7. DELAYS

INVERTEC is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, INVERTEC is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.

8. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

9. WRONG DELIVERY ADDRESS

INVERTEC will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses.

It is the buyer’s responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address.

If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

10. SECURE DELIVERY ADDRESS

INVERTEC recommends customers provide a secure delivery address, for example your home or place of employment. INVERTEC is not responsible for packages lost or stolen due to unsafe delivery addresses.

11. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment INVERTEC makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered”.

12. CONTACT INFORMATION

If you have questions about this shipping policy, please contact us through our contact page or via the contact information below:

Invertec Canada. Email: info@invertec.ca